Refund Policy

Last updated: January 2024

1. General Refund Policy

UVLTech is committed to customer satisfaction. Our refund policy varies based on the type of service or product purchased:

IT Hardware Products

• New Products: 30-day return policy from delivery date
• Defective Products: Full refund or replacement within warranty period
• Custom Configurations: Non-refundable unless defective
• Opened Software: Non-refundable due to licensing restrictions

Software Solutions

• Custom Development: Refunds based on project milestones
• Licensed Software: Subject to vendor refund policies
• SaaS Subscriptions: Pro-rated refunds for unused periods

Managed IT Services

• Monthly Contracts: 30-day notice for cancellation
• Annual Contracts: Pro-rated refunds after 90 days
• Setup Fees: Non-refundable after service initiation

2. Refund Conditions

Eligible for Refund

• Products received in damaged condition
• Wrong items shipped
• Services not delivered as per agreement
• Cancellation within specified timeframe
• Technical issues preventing service usage

Not Eligible for Refund

• Change of mind after service completion
• Custom-built or personalized products
• Services already rendered
• Third-party software licenses
• Training and consultation services

3. Refund Process

How to Request a Refund

1. Contact our support team within the eligible timeframe
2. Provide order details and reason for refund
3. Submit required documentation
4. Return products if applicable
5. Await refund processing

Required Information

• Order number or invoice reference
• Purchase date and amount
• Detailed reason for refund request
• Supporting documentation (if applicable)

4. Processing Timeline

5. Return Shipping

• Defective Products: We cover return shipping costs
• Customer Returns: Customer responsible for shipping costs
• Wrong Item Shipped: We cover all shipping costs
• International Returns: Additional customs fees may apply

6. Partial Refunds

Partial refunds may be issued for:

• Items returned after the return period
• Products with missing accessories
• Used or damaged items
• Partially completed services

7. Cancellation Policy

Service Cancellations

• Before Service Start: Full refund minus processing fees
• During Service: Charges for work completed
• Recurring Services: 30-day notice required

Order Cancellations

• Before Shipping: Full refund
• After Shipping: Subject to return policy
• Custom Orders: Cancellation fees may apply

8. Warranty vs. Refund

9. Exceptions

10. Contact for Refunds

11. Dispute Resolution

If you're not satisfied with our refund decision:

1. Contact our customer service manager
2. Request escalation to senior management
3. Seek mediation through industry bodies
4. Legal recourse as per Indian law