Terms & Conditions

Last updated: January 2024

1. Definitions

• "Company" refers to UVLTech
• "Services" refers to all IT solutions, products, and support provided
• "Client" refers to any individual or organization using our services
• "Website" refers to uvltech.com and all associated domains
• "Agreement" refers to these Terms and Conditions

2. Services Overview

UVLTech provides comprehensive IT solutions including:

• IT Hardware procurement and installation
• Software development and licensing
• Managed IT services and support
• Cloud services and migration
• Cybersecurity solutions
• Network infrastructure design and implementation

3. Acceptance of Services

Order Process

• All orders are subject to acceptance by UVLTech
• We reserve the right to refuse service to anyone
• Pricing is subject to change without notice
• Orders are binding once accepted by both parties

Service Agreements

• Detailed service agreements will be provided for major projects
• Scope of work will be clearly defined
• Timeline and deliverables will be specified
• Payment terms will be outlined

4. Payment Terms

Payment Methods

• Bank transfer (NEFT/RTGS)
• Cheque payments
• Online payment gateways
• Credit terms for approved clients

Payment Schedule

• Hardware: 100% advance or as per credit terms
• Services: Milestone-based payments
• AMC: Annual advance payment
• Late payments: Subject to interest charges

5. Intellectual Property

Our IP Rights

• All proprietary software and solutions remain our property
• Trademarks and logos are protected
• Documentation and methodologies are confidential
• Client receives usage rights, not ownership

Client IP Rights

• Client retains ownership of their data
• Custom developments may be jointly owned
• Third-party software subject to vendor licenses
• IP ownership will be clearly defined in agreements

6. Confidentiality

Both parties agree to:

• Maintain confidentiality of sensitive information
• Use information only for intended purposes
• Implement appropriate security measures
• Return or destroy confidential information upon request

7. Service Level Agreements

Support Response Times

8. Limitations of Liability

9. Warranties and Disclaimers

Our Warranties

• Services will be performed with professional skill
• Hardware products carry manufacturer warranties
• Software solutions will meet specified requirements
• Support services will meet agreed SLAs

Disclaimers

• No warranty for third-party products beyond manufacturer terms
• Performance depends on client's infrastructure
• Internet connectivity issues are excluded
• Client's misuse voids warranties

10. Termination

Termination by Client

• 30-day written notice for ongoing services
• Payment for services rendered up to termination date
• Return of company property
• Data migration assistance (if requested)

Termination by UVLTech

• Non-payment of invoices
• Breach of agreement terms
• Illegal or unethical use of services
• 30-day notice (except for material breach)

11. Data Protection

We are committed to protecting your data:

• Compliance with applicable data protection laws
• Secure data handling and storage
• Regular security audits and updates
• Data breach notification procedures
• Client data remains client's property

12. Force Majeure

Neither party shall be liable for delays or failures due to:

• Natural disasters
• Government actions or regulations
• War, terrorism, or civil unrest
• Internet or telecommunications failures
• Pandemics or health emergencies

13. Governing Law

These terms are governed by:

• Laws of India
• Jurisdiction of Delhi courts
• Information Technology Act, 2000
• Indian Contract Act, 1872

14. Dispute Resolution

1. Direct Negotiation: Attempt to resolve through discussion
2. Mediation: Use neutral third-party mediator
3. Arbitration: Binding arbitration in Delhi
4. Legal Action: Court proceedings as last resort

15. Modifications

We reserve the right to modify these terms:

• Changes will be posted on our website
• Email notification for material changes
• Continued use constitutes acceptance
• Existing contracts remain under original terms

16. Contact Information